Frequently Asked Questions

Yummy.com is your online grocery store that delivers in about 30 minutes! We deliver a complete selection of groceries including fresh meat, fresh produce, fresh deli foods, packaged groceries, liquor, beer, wine and tobacco items.
Requirements and suggestions for protective covering in Los Angeles are changing on a day-by-day basis. We are doing absolutely everything we can to stay on top of PPE while at the same time not running out of protective resources.
Yes, you can request a contact-free delivery during checkout.
When you order contact free delivery we will deliver your order to your front door and knock, call and/or text to let you know that your groceries have arrived. We will not leave your order unattended unless we connect with you to prevent theft and/or contamination of your food. If we cannot reach you upon delivery we will return the order to the store.
Due to the crisis we may be out of stock for some items. We will automatically remove these items from your order if needed and we will be unable to call to ask for substitutions. If you do not receive everything on your receipt please email us at yummyhq@yummy.com.
Your order is placed when you receive a confirmation page on our website. If the website or app says ‘queued’ then your order has not yet been processed. Queued orders are waiting in line to be submitted to our store for processing at a throttled rate because our locations are simply overwhelmed.
Yes, you can order for pick up by using our app: www.yummy.com/app
Not right now. The crisis is causing overwhelming demand, and we cannot meet our standard 30 minute delivery goal right now. Current delivery times range from 1 – 2 hours depending on order volume. Typically, demand is greatest during the day leading to longer delivery times. The best time to order is 8-9 pm. We are taking every step we can to get your order to you as quickly as possible.
We currently accept orders from roughly 9 am to 9 pm. If your order is confirmed before 9 pm it will be delivered that night.
From time to time we take the site offline to give us time to process orders that are queued. We go offline to honestly represent that we are temporarily unable to process orders in a timely fashion until we catch up with the Queue. Typically, we are only offline for about 30 minutes so check back from time to time. Rest assured we are still in business and still operating and filling existing orders.
We are totally overwhelmed with demand right now and don’t have the resources to answer the phone. All store staff are working hard to process all of the orders and can’t accept phone orders or inquiries at this time. If you need help, please email us at yummyhq@yummy.com.
The stores are totally overwhelmed with demand right now and can’t get to your email. Please contact HQ instead at yummyhq@yummy.com.
Our locations are completely overwhelmed and we are currently unable to serve walk-in customers. Please order through the website or app.
To change or cancel an order, please call your local store.
Room Service is a special amenity offered by various communities in our delivery area, including some of the finest apartment communities in Los Angeles. Communities offer Room Service through Yummy.com as a special benefit to save you time and the inconvenience of a trip to the grocery store. Room Service benefits vary from community to community, and often include FREE DELIVERY.
We add a charge equal to 4.92% of your Product Subtotal for rising minimum wage and benefit levels mandated by new labor laws and voted mandates. Please note that our Wellness charge is subject to change at any time with or without notice and that our Wellness charges are not tips and do not go to directly to your driver or other employees but are considered revenue to the Company.
Yes, our stores are open to the public and we invite you to visit us. Our stores are meant to be an important neighborhood resource that’s faster and more convenient that the big corporate supermarkets.
Yes! It's hard to believe, but if you order right now, we will be at your door in about 30 minutes.
We start delivering at 8 am, as long as you place your order before midnight it will be delivered.
We are open from 8 am to midnight everyday except Christmas and Thanksgiving.
Delivery is FREE when you order $125 online. Our delivery fee is $6.99 for all other orders.
Our minimum order is $14.99.
HomeGrocer.com brings back a lot of great memories from the go-go days of the Internet boom. We changed our name to Yummy.com to help new customers distinguish our on-demand 30 minute delivery service from the old-fashioned next day delivery service HomeGrocer started back in 1997. Many customers are nostalgic for the HomeGrocer brand, while many others are enthusiastic about the change and our focus on the future of grocery delivery. In any case, we’re excited to offer our service as Yummy.com.
Kozmo.com was an early pioneer in on-demand online fulfillment founded in 1998. Much loved by its customers, Kozmo.com folded in 2001. The Kozmo.com brand and URL are currently part of the Yummy.com family. For questions about Kozmo.com, please direct your inquiries to contact@kozmo.com.
We accept cash, and most major credit cards including Visa, Mastercard and American Express. We do not currently accept Discover.
Yes, our drivers are grateful for your generosity.
Yes, if you don't want you groceries right now, you can schedule a delivery for any 30 minute window that's convenient for you.
We guarantee your satisfaction and will exchange or credit you for any item you're not satisfied with.
We individually price all of our fresh produce items so it's easy for you to know exactly how much your order will cost. With us, there are no surprises!
Email your resume to us at teamwork@yummy.com.
Yummy HQ can be reached by email at yummyHQ@yummy.com. In the alternative, you can send a fax to us at 323-463-2488.
Email your request to: productrequest@yummy.com.
Send your inquiries to: press@yummy.com.